Productific is a feedback tool made for easy setup and fast value. Salesforce is a high end, market leading CRM suite. The Salesforce Service Cloud offering includes Salesforce Ideas, which, essentially, is a service/case management platform that also provides idea voting.
Are you looking for a simple user feedback tool? Productific can be a good option for your product in some cases. Use the following comparison to see what suits your needs.
| Productific | Salesforce Ideas |
| Productific is a user feedback tool made for product managers. | Salesforce is an enterprise level CRM suite. Salesforce Ideas is an idea voting function inside the case management module of the suite. |
| Self-service getting started. You just join for free and maintain your product listing. You can collect feedback anonymously or require your users to login and leave their id for feedback. You can start collecting customer feedback within minutes. | In case you're already using Salesforce Service Cloud, using Salesforce Ideas is easy. Otherwise, you first have to implement Salesforce. |
| Free plan and paid plans, starting at $10 per month. | Pricing for the Service Cloud starts at $25 per user per month. °pricing according to Salesforce website Feb-2023 |
| Minimalistic, lean design and straight forward. | Feature-rich suite offering. |
| Ideal for indie makers, small companies and product management departments. | Made for enterprise-level buyers. |
Beyond Salesforce Ideas, Salesforce Feedback Management provides a dedicated customer feedback function - at an enterprise pricing point:
| Productific | Salesforce Service Management |
| Productific is a user feedback tool made for product managers. | Salesforce is an enterprise level CRM suite. Salesforce Feedback Management is a user feedback function within this suite. |
| Self-service getting started. You just join for free and maintain your product listing. You can collect feedback anonymously or require your users to login and leave their id for feedback. You can start collecting customer feedback within minutes. | Enterprise sales approach with sales representatives. Guess who pays for the sales rep, ultimately? Using the feedback management function makes most sense when you already use Salesforce. |
| Free plan and paid plans, starting at $10 per month. | Pricing starts at $12.000 per month, or metered charge at $300 per 1000 survey responses. °pricing according to Salesforce website Feb-2023 |
| Minimalistic, lean design and straight forward. | Feature-rich and complex suite offering. |
| Ideal for indie makers, small companies and product management departments. | Made for enterprise-level buyers. |
Summary: While Productific is not a full enterprise level Salesforce alternative, it gives you much quicker results at a price which is reasonable for all non-enterprise environments. In case you're already paying for Salesforce Service Cloud it may be worth checking out Salesforce Ideas, first.