Feature request tracking is a method to understand what your customers really need and to identify the most attractive features for your roadmap.
Feature requests can sometimes feel like complaints and false-positive bug reports. Dealing with feature requests requires owner time and loads on top of an existing product backlog. However, they are a great source for product improvements, lead to better customer value, foster revenue growth and must be treated with care.
Productific is a tool for feature request tracking and supports the following activities.
Generate ideas (for growth)
Users keep submitting bugs, loading your support channels with traffic and asking for new features. Such inbound requests are highly valuable data - they can be the ideas you don't have by yourself. They can even expand a product's vision beyond your own lines of thought. Productific helps you collecting these ideas.
Inbound requests from users are cleansed: wording and terminology may need adjustments, duplicates are removed and obvious no-gos droppes. A list of reasonable requests is then posted for user voting. By collecting voting data product owners can make informed product decissions, supported by data. The Productific dashboard displays voting data of ideas listed for your product.
Once feature requests are managed in a tool, product owners can reach out and touch base with relevant users. With Productific, users who request or vote a feature can be asked to provide additional info like
Traditionally, users will provide such info to support their feature request.
Close the loop
Tracking feature requests not only enables product owners to touch base with relevant users, it also supports feature roll-out. Owners can close the feedback loop and inform engaged customers about updates and availability. With Productific, users who requested or upvoted a feature can be informed about its availability.